Web Form (Recommended)
The fastest and most effective way to contact Support is through the support web form.
You can access it by selecting “Submit a Request” in the top-right corner of the Help Centre.
Using the web form allows you to:
• Select the correct issue category
• Include important details about your request
• Upload screenshots or supporting files
• Help the team investigate your issue more efficiently
Important:
If you submit a support request, you may receive a verification email asking you to confirm your request before the ticket is created.
Your support ticket will only be created after the verification link has been clicked.
If you do not receive a confirmation from the Support team, please check:
• Your inbox and spam/junk folders
• Whether the verification email was completed successfully
If you're unable to access the platform or support portal, you can reach us at CustomerSupport@centri.org
Important:
Please contact Support using the same email address registered on your eLearning account whenever possible.
Before submitting a ticket, we recommend:
• Checking the Help Centre for existing guidance
• Reviewing the relevant course material carefully
• Searching the Discord community for similar questions or discussions
Important:
Support cannot provide answers, hints, or solutions for certification exams or practical lab exercises.
If you're stuck on a training lab, please review the dedicated troubleshooting article first : Lab Access and Troubleshooting Guide.
This guide cover common lab issues such as slow loading speeds, active lab time limits, connection problems, and lab login credentials.
Support Guidelines
To help the team assist you as efficiently as possible:
• Include clear details about the issue you're experiencing
• Attach screenshots or error messages where relevant
• Avoid sharing sensitive personal or payment information in screenshots
• Submit one request per issue whenever possible to avoid delays
Still need help?
Submit a support ticket and the team will be happy to assist you.