If you have lost your authenticator app or are unable to access your account due to authentication issues, you can reset MFA by following these steps:
Step 1: Submit a Support Ticket
- Submit a support ticket explaining your situation and the need to reset your MFA via support@blueteamlabsonline.zendesk.com
- Make sure to include the receipt ID of a certification you've purchased, which you should have received via email.
Step 2: Wait for Assistance
- Our support team will review your ticket and respond as soon as possible.
- They will guide you through the process of resetting your MFA and regaining access to your account.
Defenders, stay safe and have a fun learning experience!