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We Couldn’t Connect You Error

This error is generated when the IP address you used to start the lab has changed, breaking the lab whitelisting that gives you access.

Possible culprits:

Dynamic IP: Your home router may generate a new IP regularly from your ISP.
SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.

Troubleshooting Tips:

Verify if your public IP is changing
- Visit WhatIsMyIP or a similar service. Make a note of your public IP.
- After lab activities, check for any IP changes.
- If the IP changes, it may affect the connection. Further steps may be needed to address dynamic IP changes.
Confirm Traffic Routing:
- Ensure that your traffic is routed through a single IP address to prevent disruptions. If your router is assigning dynamic IPs, use a free or commercial VPN solution to ensure your traffic is coming from a single IP address.
Terminate and Relaunch:
- If issues persist, terminate the lab session and relaunch for a connection reset.
Try Another Lab:
- Test with a different lab; if some work and others don't, there might be an issue with a specific lab. Proceed to report the specific lab issue to our support team for assistance.

Corporate Networks: If you're on a corporate network, you may need to use a device off the VPN or consult with your Manager to access a machine that's off the network.

Need More Help?

Still facing issues? No problem! Raise a support ticket and tell us what you found in the troubleshooting steps by providing screenshots and IP address. We're here to help you smoothly navigate our training labs. Your learning experience matters to us!

We Couldn’t Connect You Error

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

We Couldn’t Connect You Error

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

We Couldn’t Connect You Error

We Couldn’t Connect You Error

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

We Couldn’t Connect You Error

We Couldn’t Connect You Error

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

If you've seen the above error message when using our training labs, please follow the recommended steps below.

Connect to a free or commercial VPN
Ensure your traffic is coming out of 1 IP address

The reason for this error is simple: Your internet traffic is being intercepted. This is typical when connecting from a corporate network that is conducting SSL/TLS interception to monitor traffic for security purposes. This breaks the connection to our labs.

So you'll need to use a device off the VPN or speak to your Manager to get access to a machine that's off the network

For more information, check out the following article: We Couldn’t Connect You Error Explained

1. VPN Connection:

If you see the error message, it's likely because your internet traffic is being intercepted. This is common on corporate networks for security monitoring. Here's what you can do:

Connect to a free or commercial VPN.
Make sure your traffic flows through a single IP address.

2. Lab Access Glitch:

This error happens when the IP address used for the lab changes, disrupting access. Here are the culprits:

Dynamic IP: Your home router may get a new IP regularly from your ISP.
SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.

Simple Troubleshooting:

Check if it's your connection or the lab causing the issue:

Use WhatIsMyIP to see if your public IP is changing.
Close and reopen the lab to see if it connects.
Try another lab; if some work and others don't, there might be an issue with a specific lab.
1. VPN Connection:

If you see the error message, it's likely because your internet traffic is being intercepted. This is common on corporate networks for security monitoring. Here's what you can do:
- Connect to a free or commercial VPN.
- Make sure your traffic flows through a single IP address.
2. Lab Access Glitch:

This error happens when the IP address used for the lab changes, disrupting access. Here are the culprits:
- Dynamic IP: Your home router may get a new IP regularly from your ISP.
- SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.
Simple Troubleshooting:

Check if it's your connection or the lab causing the issue:
- Use WhatIsMyIP to see if your public IP is changing.
- Close and reopen the lab to see if it connects.
- Try another lab; if some work and others don't, there might be an issue with a specific lab.
  If you see the error message, it's likely because your internet traffic is being intercepted. This is common on corporate networks for security monitoring. Here's what you can do:
  - Connect to a free or commercial VPN.
  - Make sure your traffic flows through a single IP address.
  2. Lab Access Glitch:
  
  This error happens when the IP address used for the lab changes, disrupting access. Here are the culprits:
  - Dynamic IP: Your home router may get a new IP regularly from your ISP.
  - SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.
    If you see the error message, it's likely because your internet traffic is being intercepted. This is common on corporate networks for security monitoring. Here's what you can do:
    - Connect to a free or commercial VPN.
    - Make sure your traffic flows through a single IP address.
    2. Lab Access Glitch:
    
    This error happens when the IP address used for the lab changes, disrupting access. Here are the culprits:
    - Dynamic IP: Your home router may get a new IP regularly from your ISP.
    - SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.
      If you see the error message, it's likely because your internet traffic is being intercepted. This is common on corporate networks for security monitoring. Here's what you can do:
      - Connect to a free or commercial VPN.
      - Make sure your traffic flows through a single IP address.
      2. Lab Access Glitch:
      
      This error happens when the IP address used for the lab changes, disrupting access. Here are the culprits:
      - Dynamic IP: Your home router may get a new IP regularly from your ISP.
      - SSL/TLS Interception: Corporate networks might intercept traffic, causing lab connection breaks.

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